ServiceDesk Analyst II

Join AtkinsRéalis, a world-class Engineering Services and Nuclear organization, as a ServiceDesk Analyst II. As the main face of IT Service, you'll drive continuous IT Service delivery improvements and provide first line support for end-users. Work with a talented team in a genuinely collaborative environment, and enjoy a flexible and remote working policy. Develop your skills and expertise in a dynamic and inclusive organization.

Requirements

• Good understanding of the ITIL v3/V4 framework.
• 1-5yrs in Experience in IT Service desk from the global organisations of repute.
• Excellent communication skills and customer focus.
• Ability to build and maintain efficient working relationships in a team-based environment.
• Strong trouble shooting techniques and analytical thinking.
• Meticulous attention to detail.
• Excellent customer service skills (strong business focus and ‘can do’ attitude).
• Experience of Windows, Office 365, Active Directory, SCCM, SharePoint 2010, Citrix, Messaging & Remote connectivity, AD, MFA, MDM, Applications, hardware skills set.
• Experience of working to and exceeding targets.
• Experience of IS work management systems (ideally ServiceNow).
• Good timekeeping and time management.

Benefits

• Varied, interesting and meaningful work.
• A hybrid working environment with flexibility and great opportunities.
• Opportunities for training and, as the team grows, career progression or sideways moves.
• An opportunity to work within a large global multi-disciplinary consultancy on a mission to change the ways we approach business as usual.