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NTT DATA Services
ServiceNow - Business Process Consultant
Join NTT DATA in Plano, TX as a Senior ServiceNow Business Process Consultant. Leverage 3+ years of ServiceNow expertise to optimize client processes. ITIL and other certifications preferred. Enjoy professional growth in an inclusive environment.
Consulting
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Asset Management
IT Operations Management
IT Service Management
Service Portal
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
August 5, 2025
NTT DATA is seeking a Senior ServiceNow Business Process Consultant to join a growing Business Process Consulting organization. The role involves partnering with clients to transform their ServiceNow implementations through requirements gathering and process optimization, leading client meetings, and creating client-facing materials. The company is committed to continuous improvement and offers professional growth opportunities.
Requirements
- 3+ years of hands on ServiceNow experience
- 2+ years of experience leading business process design workshops
- Basic Qualifications - ITIL Foundations, ITAM, ITBM, SPM, WSD, CSM, ITOM, HRSD, GRC, IRM, ITSM, Service Portal (UX Design)
- Strong communication and collaboration skills
Benefits
- Professional development opportunities
- Opportunity to work with diverse experts
- Inclusive and adaptable work environment
Requirements Summary
3+ yrs ServiceNow experience, 2+ years leading process design, and strong communication skills. ITIL and other ServiceNow expertise are preferred
