ServiceNow -Enterprise Service Management (ESM) Senior Consultant - Tech Consulting - Open Location

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Job Level - JobBoardly X Webflow Template
Senior
ServiceNow Role Type:
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Application Developer
ServiceNow Modules:
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Customer Service Management
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Field Service Management
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Customer Service Management
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Certified Implementation Specialist - Field Service Management
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Certified System Administrator

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
November 7, 2025

We're looking for a ServiceNow Senior Consultant to lead our Enterprise Service Management (ESM) Transformation teams and provide competitive edge to our clients. As a Senior Technology Analyst, you will bridge the gap between business needs and technical solutions, collaborate with technical teams, and interact with business stakeholders to ensure successful project delivery.

Requirements

  • A bachelor's degree, preferably in Computer Science, Information Systems Management, Engineering or similar discipline
  • Typically, no less than 2 - 4 years relevant ServiceNow project experience
  • ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD)
  • Minimum of 1 of the following ServiceNow certifications: ServiceNow Certified Implementation Specialist – HR Service Delivery, ServiceNow Certified Implementation Specialist – Customer Service Management, ServiceNow Certified Implementation Specialist – Field Service Management
  • 3+ years of Big 4 or equivalent consulting experience
  • Excellent soft skills – communication (written/verbal), adaptability, problem solving, teamwork, relationship building, dependability, and organization
  • Experience leading teams and supervising others
  • A driver’s license valid in the U.S.
  • Ability to travel to meet client needs

Benefits

  • Comprehensive compensation and benefits package
  • Medical and dental coverage
  • Pension and 401(k) plans
  • Paid time off options
  • Designated EY Paid Holidays, Winter/Summer breaks, Personal/Family Care, and other leaves of absence

Requirements Summary

2-4 years relevant ServiceNow project experience, ServiceNow Certified Systems Administrator (CSA) or Certified Application Developer (CAD), and 3+ years of Big 4 or equivalent consulting experience

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