CACI International Inc

ServiceNow Administrator

Join CACI International Inc as a ServiceNow Administrator in Arlington, VA. Optimize ITSM/ITOM on ServiceNow, ensuring compliance and system performance. Benefits include healthcare, retirement, and education support.

ServiceNow Role Type:
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System Administrator
ServiceNow Modules:
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Change Management
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IT Operations Management
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IT Service Management
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Integration Hub
ServiceNow Certifications (nice to have):
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Certified Implementation Specialist - IT Service Management
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Certified System Administrator

Job description

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Posted on:
 
June 3, 2025

Seeking a ServiceNow Systems Administrator to maintain and optimize ServiceNow for a federal government customer. Responsible for day-to-day administration, configuration, and support of the ServiceNow platform, focusing on IT Service Management (ITSM) and IT Operations Management (ITOM) applications.

Requirements

  • Manage the daily administration and configuration of the ServiceNow platform
  • Implement and maintain security protocols, including user access management and data protection
  • Perform system upgrades, patches, and maintenance tasks
  • Monitor system performance and conduct capacity planning
  • Create and maintain documentation for ServiceNow processes and configurations
  • Collaborate with stakeholders to gather requirements and implement ServiceNow solutions
  • Provide tier 2 and 3 support for ServiceNow-related issues
  • Manage integrations between ServiceNow and other systems
  • Support Organizational Change Management and Continual Service Improvement initiatives
  • Ensure compliance with federal government regulations and standards

Benefits

  • healthcare
  • wellness
  • financial
  • retirement
  • family support
  • continuing education
  • time off benefits

Requirements Summary

Bachelor's Degree with 7 years' experience as a ServiceNow System Administrator, Secret clearance, and demonstrated expertise in ServiceNow system administration and configuration