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Central Health
ServiceNow Administrator
Join Central Health in Austin, TX as a ServiceNow Administrator. Manage ITIL processes, optimize ServiceNow performance, and enjoy remote work options.
Direct Hire
Entry Level
ServiceNow Role Type:
Technical Project Manager
ServiceNow Modules:
Change Management
IT Service Management
Incident Management
Problem Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
May 20, 2025
As a ServiceNow Administrator, you will play a crucial role in managing and optimizing our ServiceNow environment. You will be responsible for implementing ITIL processes, managing user access, and ensuring the platform's performance and reliability.
Requirements
- Utilize standardized department tools/software systems to plan task/projects and track progress toward milestones and deadlines.
- Manage and maintain the ServiceNow instance, including user and group management, instance performance, and regular checkups.
- Implement and manage ITIL processes such as Incident Management, Change Management, Problem Management, and Request Management.
- Collaborate with extended team and review test cases for accuracy and completeness.
- Develop, analyze, and revise systems design procedures, program lines of code, test procedures, and quality standards.
- Collaborate with Project Management Office (PMO) staff and serve as a subject matter expert (SME) during project planning and the lifecycle of the project.
Benefits
- Remote work possible with occasional on-site visits
- Opportunity for career growth and development
- Competitive salary and benefits package
Requirements Summary
2 years of experience with ITIL best practices and IT Service Management. Proven experience in configuring and managing core ServiceNow modules
