ServiceNow Administrator/Developer SME

We are hiring a ServiceNow Administrator/Developer SME to support our USSS Network Operations and Security Center (NOSC) proposal. The position will be located in Washington, DC and is a hybrid remote position.

Requirements

• Guides ITSM strategy, planning, and service delivery to emphasize efficiency and effectiveness.
• Contributes ITSM-related recommendations for implementation consideration spanning across service management policies, guidelines, and processes.
• Capable of working independently as well as collaboratively with remote teams and clients
• Design and develop queries, reports and dashboards
• Design and configure ServiceNow modules and forms
• Administer ServiceNow applications, including updating security and workflow configurations
• Design and develop scoped applications as well as a service portal
• Provide additional support based on subject matter expertise

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment