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Softtest pays pty ltd
ServiceNow Administrator JP-NV1
ServiceNow Administrator (NV1 clearance) at Softtest pays pty ltd, Canberra. Manage incidents, changes, problems via ServiceNow. 3+ yrs required. ITIL V4, CSA/CIS cert preferred. Defence exp valued.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
IT Service Management
Incident Management
Problem Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified System Administrator
Job description
Posted on:
December 12, 2025
Australian Citizens With NV1 Clearance previous defence exp preferred. Required Skills and Experience: A minimum of 3 years of experience in Service Management Tool Administration roles.
Requirements
- A minimum of 3 years of experience in Service Management Tool Administration roles
- Proven client relationship management and able to translate technical issues into clear business English
- Practical knowledge of ITIL practices, such as Change, Incident, Problem, Service Catalogue, Service Level, Configuration, and Asset Management (ITIL V4 practices)
- Proven experience in configuring and administering the ServiceNow platform, including incident, change, and problem management
- ServiceNow certification(s) (e.g. Certified System Administrator, Certified Implementation Specialist)
Requirements Summary
3 years of experience in Service Management Tool Administration roles, ITIL practices, ServiceNow platform experience
