ServiceNow Application Analyst, ITOM, CMDB

Join our dynamic team at IDEXX as a ServiceNow Application Analyst focused on IT Operations Management (ITOM) and Configuration Management Database (CMDB). In this role, you will be responsible for maintaining, optimizing, and ensuring the ongoing health, accuracy, and reliability of our CMDB.

Requirements

• 3-5+ years of hands-on experience supporting and maintaining a ServiceNow CMDB in a large, complex IT environment
• Strong understanding of CMDB data models, CI lifecycle, discovery, reconciliation, and data quality management
• Experience with day-to-day CMDB operations, including troubleshooting, issue resolution, and stakeholder engagement
• Familiarity with ServiceNow ITOM modules (e.g., Discovery, Service Mapping) and integration points
• Excellent analytical and problem-solving skills, with keen attention to detail and data accuracy
• Ability to communicate technical concepts to both technical and non-technical audiences
• Experience partnering with IT, Security, and Service Management teams to deliver business value through CMDB insights and capabilities

Benefits

• Base annual salary target: $90000 to $100000
• Opportunity for annual cash bonus
• Health / Dental / Vision Benefits Day-One
• 5% matching 401k
• Additional benefits including but not limited to financial support, pet insurance, mental health resources, volunteer paid days off, employee stock program, foundation donation matching, and much more!