ServiceNow Architect- ITSM-Senior Manager- Bangalore/Kerala

At EY, we’re all in to shape your future with confidence. We’ll help you succeed in a globally connected powerhouse of diverse teams and take your career wherever you want it to go. Join EY and help to build a better working world. The Service Management (SM) Reporting Lead is responsible for overseeing the compilation of metrics used to analyze the controls processes within Information Technology (IT).

Requirements

• 16+ years of experience in any reporting and analytics functions/roles with exposure to Enterprise IT, Service Management related metrics and analysis.
• Bachelor’s degree in computer science, Information Technology, Data Analytics, or a related field.
• Proven experience in reporting and data analytics, with a strong focus on ITSM data.
• Proficiency in PowerBI, Power Apps, Power Automate, Datamart
• Solid understanding of Azure cloud concepts and services.
• Strong leadership skills with experience managing and developing teams.
• Excellent communication and interpersonal skills, with the ability to collaborate effectively across domains.
• Strong analytical and problem-solving skills, with a focus on delivering solutions that meet business needs.
• Experience in vendor management and relationship building.

Benefits

• Continuous learning: You’ll develop the mindset and skills to navigate whatever comes next.
• Success as defined by you: We’ll provide the tools and flexibility, so you can make a meaningful impact, your way.
• Transformative leadership: We’ll give you the insights, coaching and confidence to be the leader the world needs.
• Diverse and inclusive culture: You’ll be embraced for who you are and empowered to use your voice to help others find theirs.