ServiceNow Architect

Join our exciting team working on a new implementation of CSM and Service Bridge. As a ServiceNow Architect, you will design, develop, and implement ServiceNow solutions using best practices and standards. Collaborate with administrators, business analysts, and end users to deliver high-quality solutions that meet the needs and expectations of stakeholders.

Requirements

• Bachelor's Degree in Computer Science, IT or other relevant degree or equivalent work experience
• At least 8-10 years of experience in ServiceNow development and administration
• At least 2 years of experience in ServiceNow technical architecture and design in CSM and TPSM
• Experience configuring and managing Service Bridge
• CIS-CSM (Certified Implementation Specialist - Customer Service Management)
• ServiceNow Certified Application Developer (CAD) and Certified System Administrator (CSA) certifications
• Strong knowledge of ServiceNow platform tools and technologies
• Proficient in web development languages and frameworks
• Excellent communication, collaboration, and problem-solving skills
• Ability to work independently and as part of a team
• Experience in Agile methodology and tools
• Experience in IT Service Management for customer facing organizations with a focus on international support centers, Knowledge and customer Communities
• Experience in IT Operations Management and/or IT Business Management domains is a plus

Benefits

• annual base salary range for this full-time position is $110,000 to $335,000
• equity awards
• generous benefits package consisting of medical, dental and vision plan, family planning benefits, health savings account, flexible spending account, transportation savings account, 401(k) retirement savings plan with company match, life, accident and disability coverage, business travel accident insurance, employee assistance programs, disability insurance, and other well-being benefits