Booz Allen Hamilton

ServiceNow Architect, Senior Manager

Join Booz Allen Hamilton as a Senior Manager, ServiceNow Architect in McLean, VA. Lead ServiceNow implementations, focusing on ITSM, ITOM, and CSM. 10+ years required. Benefits include health, retirement, and professional development.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Customer Service Management
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IT Operations Management
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IT Service Management
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Now Platform App Engine
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
May 22, 2025

As a ServiceNow Architect, Senior Manager, you will lead the design and configuration of a client's ServiceNow implementation architecture, developing low-code platforms and creating user-friendly solutions for clients. You will work with a service management team to develop and configure ServiceNow applications and solutions, and advise the team on performing hands-on design, development, and modification to extend capabilities offered by the ServiceNow platform.

Requirements

  • 10+ years of experience with developing ServiceNow solutions across platform applications including ITSM, ITOM, CSM, and custom applications
  • 10+ years of experience with architecting, designing, and implementing ServiceNow systems, solutions, and tools across the Platform for DoD or Federal organizations
  • Experience with requirements management and Agile development practices

Benefits

  • Health benefits
  • Life insurance
  • Disability insurance
  • Financial benefits
  • Retirement benefits
  • Paid leave
  • Professional development
  • Tuition assistance
  • Work-life programs
  • Dependent care
  • Recognition awards program

Requirements Summary

10+ years of experience with ServiceNow solutions, architecting and implementing ServiceNow systems, and experience with requirements management and Agile development practices