Booz Allen Hamilton

ServiceNow Architect, Senior Manager

Join Booz Allen Hamilton as a Senior Manager, ServiceNow Architect in McLean, VA. Lead ServiceNow implementations, leveraging ITSM, ITOM, and CSM. 10+ years required. Benefits include health, tuition assistance, and recognition awards.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Customer Service Management
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IT Operations Management
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IT Service Management
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Now Platform App Engine
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - IT Service Management

Job description

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Posted on:
 
May 22, 2025

As a ServiceNow Architect, Senior Manager, you will lead the design and configuration of a client's ServiceNow implementation architecture, develop and configure ServiceNow applications and solutions, and advise the team on hands-on design, development, and modification to extend capabilities offered by the ServiceNow platform.

Requirements

  • 10+ years of experience with developing ServiceNow solutions across platform applications including ITSM, ITOM, CSM, and custom applications.
  • 10+ years of experience with architecting, designing, and implementing ServiceNow systems, solutions, and tools across the Platform for DoD or Federal organizations
  • Experience with requirements management and Agile development practices
  • Experience in working with Government clients in the development of ServiceNow implementation strategies and roadmaps for optimal implementation leveraging best practices
  • Experience with leading development teams providing guidance and mentorship for staff members while sharing experiences

Benefits

  • Health, life, disability, financial, and retirement benefits
  • Paid leave, professional development, tuition assistance, work-life programs, and dependent care
  • Recognition awards program acknowledges employees for exceptional performance and superior demonstration of our values

Requirements Summary

10+ years of experience, Experience with ServiceNow, Requirements management and Agile development practices