Booz Allen Hamilton

ServiceNow Architect, Senior Manager

Join Booz Allen Hamilton as a Senior Manager ServiceNow Architect in McLean, VA. Lead ServiceNow implementations, leveraging ITSM, ITOM, and CSM expertise. 10+ years required. Benefits include health, retirement, and professional development.

ServiceNow Role Type:
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Implementer
ServiceNow Modules:
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Customer Service Management
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Governance, Risk, and Compliance
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Human Resources Service Delivery
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IT Operations Management
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IT Service Management
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Now Platform App Engine
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Security Operations
ServiceNow Certifications (nice to have):
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Certified Application Developer
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Certified Implementation Specialist - Human Resources
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Certified Implementation Specialist - IT Service Management
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Certified Master Architect

Job description

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Posted on:
 
May 22, 2025

As a ServiceNow Architect, you'll lead the design and configuration of a client's ServiceNow implementation architecture, working with a service management team to develop and configure ServiceNow applications and solutions. You'll be a trusted advisor to DoD customers, using your software support skills for good.

Requirements

  • 10+ years of experience with developing ServiceNow solutions across platform applications including ITSM, ITOM, CSM, and custom applications.
  • 10+ years of experience with architecting, designing, and implementing ServiceNow systems, solutions, and tools across the Platform for DoD or Federal organizations
  • ServiceNow Implementation Specialist Certifications, including at least one within ITSM, ITOM, Asset Mgt, ITBM, CSM, SecOps, GRC, or HRSD and ServiceNow Certified Master Architect (CMA) or Technical Architect (CTA) certification

Benefits

  • health, life, disability, financial, and retirement benefits, as well as paid leave, professional development, tuition assistance, work-life programs, and dependent care.

Requirements Summary

10+ years of experience with ServiceNow, ServiceNow Implementation Specialist Certifications, and Certified Master Architect or Technical Architect certification