ServiceNow Architect (Telecom / OMT)

ServiceNow Architect responsible for designing, building, and configuring applications, acting as a bridge between Business and Technology stakeholders.

Requirements

• Act as a bridge between Business and Technology stakeholders.
• Create System design, High Level Design, Low Level Design and user stories in line with business requirement and accounting platform architecture.
• Experience in analyzing data, migrating more sites / applications to ServiceNow platform.
• Responsible for team decisions.
• Engage with multiple teams and contribute to key decisions.
• Provide solutions to problems for their immediate team and across multiple teams.
• Experience with OMT, TSOM, TSM, TNI, CMDB, SOMT, Integrations Hub, Flow Designer.
• Governance and change control for enhancements.
• Interface with domain architects, enterprise architects.
• Discuss & capture requirements with platform & product owner.
• Analyze requirements.
• Recommend solution options.
• Perform FSD reviews.
• Impact assessments.
• Coordinate development with scrum team.
• Understanding of ServiceNow data model, tables, workflows.
• Certified CSA, CAD, CIS.
• CTA and / or CMA a plus.
• Develop innovative solutions using ServiceNow Flow Designer to streamline business processes.
• Collaborate with cross-functional teams to integrate ServiceNow Configuration Management Database for efficient data management.
• Lead training sessions for team members on IT Service Management best practices.
• Contribute to the enhancement of ServiceNow Data Sources and Integrations to optimize system performance.