Apside

ServiceNow Business Analyst

Join Apside as a ServiceNow Business Analyst. Leverage CSM/IRM skills, collaborate with stakeholders, and enjoy growth opportunities in a dynamic team.

Staffing Agency/Recruiter

Mid-Level

ServiceNow Role Type:

Business Process Analyst

ServiceNow Modules:

Customer Service Management

DevOps

Governance, Risk, and Compliance

IT Service Management

ServiceNow Certifications (nice to have):

Certified Implementation Specialist - IT Service Management

Job description

Posted on:

May 28, 2025

The ServiceNow Business Analyst will elicit and validate requirements from business processes, collaborate with stakeholders, and design functional specifications. They will configure and customize ServiceNow CSM and/or IRM to meet business needs and provide training and support to end-users.

Requirements

Bachelor's degree in business administration, Information Technology, or a related field
At least 5 years of experience as a Business Analyst in CSM and/or IRM
Proven experience with Azure DevOps and requirement management

Benefits

Opportunity to work with ServiceNow, a leading platform for IT service management
Collaborative team environment
Professional growth and development opportunities

Requirements Summary

5+ years of experience as a Business Analyst in CSM and/or IRM, proven experience with Azure DevOps and requirement management, Bachelor's degree in business administration, Information Technology, or a related field