Apside

ServiceNow Business Analyst

Join Apside as a ServiceNow Business Analyst to enhance CSM/IRM processes. Requires 5+ years in ServiceNow. Benefits include training and teamwork.

Staffing Agency/Recruiter

Mid-Level

ServiceNow Role Type:

Business Process Analyst

ServiceNow Modules:

Customer Service Management

DevOps

Governance, Risk, and Compliance

ServiceNow Certifications (nice to have):

Job description

Posted on:

May 28, 2025

The ServiceNow Business Analyst will elicit and validate requirements from business processes, collaborate with stakeholders, and design functional specifications for the Customer Care and Onboarding teams. They will also configure and customize ServiceNow CSM and/or IRM to meet business needs.

Requirements

Bachelor’s degree in business administration, Information Technology, or a related field
At least 5 years of experience as a Business Analyst in CSM and/or IRM
Proven experience with ServiceNow, Azure DevOps, and requirement management

Benefits

Training and support to end-users
Opportunity to work independently and as part of a team

Requirements Summary

5+ years of experience as a Business Analyst in CSM and/or IRM, proven experience with ServiceNow, and excellent analytical and problem-solving skills