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Apside
ServiceNow Business Analyst
Join Apside as a ServiceNow Business Analyst. Leverage your CSM/IRM expertise to define requirements and enhance customer onboarding. 5+ years required.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Customer Service Management
DevOps
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 28, 2025
The ServiceNow Business Analyst will elicit and validate requirements for customer inquiries and onboarding tasks, defining and documenting business and technical requirements. Strong ServiceNow experience is required.
Requirements
- Bachelor’s degree in business administration, Information Technology, or a related field
- At least 5 years of experience
- Proven experience as a Business Analyst in CSM and or IRM
- Excellent analytical and problem-solving skills
- Effective communication and interpersonal skills
- Ability to work independently and as part of a team
- Experience with Azure DevOps and requirement management
Requirements Summary
Bachelor’s degree in business administration or related field, 5+ years experience, experience with Azure DevOps and requirement management
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