ServiceNow Business Analyst

Spry Methods is seeking a detail-oriented ServiceNow Business Analyst to gather and translate business requirements into functional specifications for ServiceNow solutions, ensuring that platform implementations align with organizational needs and drive business value.

Requirements

• Elicit, analyze, and document business requirements from stakeholders across various departments
• Translate business needs into detailed functional specifications and user stories for ServiceNow solutions
• Facilitate requirements gathering workshops, interviews, and focus groups with business stakeholders
• Analyze current business processes and workflows to identify improvement opportunities
• Create process flow diagrams, use cases, and workflow documentation
• Collaborate with ServiceNow developers and administrators to ensure accurate implementation of requirements
• Define acceptance criteria and develop test plans for ServiceNow solutions
• Conduct gap analysis between current state and desired future state
• Design and document ServiceNow configuration requirements including forms, workflows, catalog items, and reports
• Support user acceptance testing (UAT) coordination and defect resolution
• Create training materials and conduct end-user training sessions
• Develop and maintain requirements traceability matrices
• Participate in backlog grooming and sprint planning sessions in Agile development
• Gather and work w/ Product Owner to prioritize enhancement requests and feature requirements
• Create and maintain business process documentation and standard operating procedures
• Analyze system usage data and metrics to identify improvement opportunities
• Support ServiceNow platform upgrades by assessing business impact and requirements
• Support change management activities related to ServiceNow implementation & user adoption

Benefits

• Competitive salary
• Benefits package
• Opportunities for professional growth and development