.svg)
Optimal Growth Technologies
ServiceNow Business Analyst
ServiceNow Business Analyst at Optimal Growth Technologies, North Carolina. 10+ yrs exp. ITSM/ITOM/ITAM modules. Infrastructure expertise, process mapping, workflow automation, stakeholder management.
Consulting
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Asset Management
IT Operations Management
IT Service Management
Incident Management
Service Catalog
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 11, 2025
We are seeking an experienced ServiceNow Business Analyst with a strong background in IT infrastructure to join our dynamic team. The ideal candidate will have over 10 years of experience in business analysis, focusing on ServiceNow platform implementations, particularly in IT Service Management (ITSM), IT Operations Management (ITOM), and IT Asset Management (ITAM).
Requirements
- 10+ years of experience as a Business Analyst
- Strong background in IT infrastructure, including networks, servers, storage, virtualization, and cloud services
- Deep knowledge of ServiceNow ITSM, ITOM, ITAM modules
- Experience with process mapping, workflow automation, and service catalog development in an infrastructure context
- Analytical skills to analyze complex infrastructure environments and translate business requirements into effective ServiceNow solutions
- Excellent written and verbal communication skills, with the ability to interact effectively with both technical and non-technical stakeholders
- Strong organizational skills with the ability to manage multiple projects and priorities in a fast-paced environment
Requirements Summary
10+ years of experience, strong infrastructure knowledge, ServiceNow expertise, and analytical skills
