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Apside
ServiceNow Business Analyst
Join Apside as a ServiceNow Business Analyst in New York. Leverage ServiceNow CSM/IRM skills to gather requirements, design workflows, and support users. Competitive salary and growth opportunities.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
May 28, 2025
The ServiceNow Business Analyst will elicit and validate requirements from business processes, define and document business and technical requirements, and collaborate with stakeholders to gather and analyze business requirements.
Requirements
- Collaborate with stakeholders to gather and analyze business requirements for the Customer Care and Onboarding teams
- Design and document functional specifications, catalog items, approvals, permissions, and workflows
- Configure and customize ServiceNow CSM and/or IRM to meet business needs
- Provide training and support to end-users
Benefits
- Opportunity to work with a team
- Potential for career growth
- Competitive salary and benefits
Requirements Summary
Bachelor's degree in business administration, Information Technology, or a related field with at least 5 years of experience
Apply now
New York
|
New York
United States
Mid-Level
In-Person
Full Time
80000-120000 USD/year
