Apside

ServiceNow Business Analyst

Join Apside as a ServiceNow Business Analyst in New York. Leverage ServiceNow CSM/IRM skills to gather requirements, design workflows, and support users. Competitive salary and growth opportunities.

ServiceNow Role Type:
Department - JobBoardly X Webflow Template
Business Process Analyst
ServiceNow Modules:
Department - JobBoardly X Webflow Template
Customer Service Management
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Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):

Job description

Date - JobBoardly X Webflow Template
Posted on:
 
May 28, 2025

The ServiceNow Business Analyst will elicit and validate requirements from business processes, define and document business and technical requirements, and collaborate with stakeholders to gather and analyze business requirements.

Requirements

  • Collaborate with stakeholders to gather and analyze business requirements for the Customer Care and Onboarding teams
  • Design and document functional specifications, catalog items, approvals, permissions, and workflows
  • Configure and customize ServiceNow CSM and/or IRM to meet business needs
  • Provide training and support to end-users

Benefits

  • Opportunity to work with a team
  • Potential for career growth
  • Competitive salary and benefits

Requirements Summary

Bachelor's degree in business administration, Information Technology, or a related field with at least 5 years of experience