ServiceNow Business Analyst

We are looking for a ServiceNow Business Analyst to join our IT team to drive the evolution of our ServiceNow platform. In this role, you will act as the liaison between business stakeholders and technical teams, ensuring that solutions align with organizational goals and deliver measurable value.

Requirements

• Analyze & Gather Requirements
• Partner with business units to understand needs and translate them into actionable requirements.
• Conduct workshops and interviews to define workflows and process improvements.
• Optimize ServiceNow
• Recommend and implement platform configurations and enhancements.
• Document & Communicate
• Create clear documentation, including business requirements, process flows, and user stories.
• Serve as the communication bridge between developers, testers, and stakeholders.
• Test & Validate
• Support user acceptance testing (UAT) and regression testing efforts.
• Ensure delivered solutions meet business expectations.
• Documentation, Testing & Support
• Support user acceptance testing (UAT) and regression testing efforts.
• Create and maintain clear documentation, including business requirements, process flows, user stories, and test plans.
• Oversee user acceptance testing (UAT) and ensure solutions meet business expectations.
• Develop training materials and deliver user training sessions as needed.