ServiceNow Business Analyst

ServiceNow Business Analyst at HUB International. This role combines deep ServiceNow platform knowledge with strong business analysis skills to design, optimize, and support workflows that deliver exceptional customer service experiences.

Requirements

• 3-5 years of business analysis experience
• 2 years focused on ServiceNow platform workflows and service delivery
• Proven track record of designing and implementing ServiceNow workflows, catalogs, and forms
• Excellent communication and presentation skills
• Strong working knowledge of ServiceNow ITSM modules (Incident, Request, Change, Problem, Knowledge)
• Experience with ITSM and ITIL processes and best practices, and experience with ServiceNow ITSM
• Hands-on experience with ServiceNow Service Catalog, Flow Designer, and Service Portal configuration
• Familiarity with ServiceNow reporting, dashboards, and performance metrics

Benefits

• Comprehensive benefit and total compensation packages
• Health/dental/vision/life/disability insurance
• FSA, HSA and 401(k) accounts
• Paid-time-off benefits
• Eligible bonuses, equity and commissions for some positions