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Optimal Growth Technologies
ServiceNow Business Analyst
ServiceNow Business Analyst at Optimal Growth Technologies, Gauteng. Design ITSM/ITOM/ITAM solutions, document requirements, configure platforms, manage service catalogs & UAT. 10+ yrs BA exp, IT infrastructure expertise required.
Consulting
Senior
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
IT Asset Management
IT Operations Management
IT Service Management
Incident Management
Service Catalog
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 11, 2025
We are seeking an experienced ServiceNow Business Analyst with a strong background in IT infrastructure to join our dynamic team.
Requirements
- Collaborate with stakeholders to identify and document business requirements
- Analyze current infrastructure processes and workflows
- Translate business requirements into functional and technical specifications
- Collaborate with technical teams to design and configure ServiceNow solutions
- Develop and refine IT infrastructure service catalogs
- Provide clear, concise documentation of processes, requirements, and solution designs
- Develop test cases and assist with user acceptance testing
- Provide post-implementation support and continuous improvement recommendations
Benefits
- Opportunities for professional growth and development
- Chance to work with a dynamic team
- Competitive salary and benefits
Requirements Summary
10+ years of experience as a Business Analyst, strong background in IT infrastructure, and deep knowledge of ServiceNow ITSM, ITOM, and ITAM modules
