Apside

ServiceNow Business Analyst

Join Apside as a ServiceNow Business Analyst. Leverage CSM/IRM skills, gather requirements, and enhance processes. 5+ years experience required.

Staffing Agency/Recruiter

Mid-Level

ServiceNow Role Type:

Business Process Analyst

ServiceNow Modules:

Customer Service Management

DevOps

Governance, Risk, and Compliance

ServiceNow Certifications (nice to have):

Job description

Posted on:

May 28, 2025

The ServiceNow Business Analyst will elicit and validate requirements from business processes, define and document business and technical requirements, and collaborate with stakeholders to gather and analyze business requirements.

Requirements

Bachelor’s degree in business administration, Information Technology, or a related field
At least 5 years of experience as a Business Analyst in CSM and or IRM
Excellent analytical and problem-solving skills
Effective communication and interpersonal skills
Ability to work independently and as part of a team
Experience with Azure DevOps and requirement management

Benefits

Experience with ServiceNow
Knowledge of Azure DevOps
Strong analytical and problem-solving skills

Requirements Summary

5+ years of experience as a Business Analyst, Bachelor’s degree in business administration or a related field, Experience with Azure DevOps and ServiceNow