ServiceNow Business Analyst IV

Join Hudson Manpower as a ServiceNow Business Analyst IV and play a critical role in bridging the gap between business needs and technology solutions. Collaborate with cross-functional teams to ensure that business requirements are clearly defined, documented, and translated into effective solutions.

Requirements

• Bachelor's degree with 5+ years of experience in Information Technology
• 2+ years of agile experience or having worked on an agile team
• Ability to create and write user stories
• Understanding of Software Development Methodologies
• Strong problem solving skills
• Strong collaboration skills
• Knowledge of ITIL processes
• Excellent verbal and written communication skills
• Proficient in Microsoft Office suite including Outlook, PowerPoint, Word, Excel, PowerApps
• Knowledge and understanding of incident and IT alerting platforms such as ServiceNow and xMatters
• Knowledge and understanding of APM and Logging products such as SiteScope, Dynatrace, Splunk