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NTT DATA Services
ServiceNow Business Analyst & Trainer
Join NTT DATA in Plano, TX as a ServiceNow Business Analyst & Trainer. Leverage ITSM skills, gather requirements, and train users. 2+ yrs ServiceNow exp. required.
Consulting
Entry Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Asset Management
IT Operations Management
IT Service Management
Service Portal
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
August 13, 2025
NTT DATA is seeking a ServiceNow Business Analyst & Trainer to join a remote team. This role involves gathering business requirements, mapping processes, and training end users on ServiceNow. The position requires high energy, a passion for learning, and experience in a fast-paced, collaborative environment.
Requirements
- 2+ years of hands-on ServiceNow experience, minimally ITSM
- 4+ years of experience in a Business Analyst, or similar role, working with customers
- Experience in additional practice areas like ITAM, ITBM, SPM, WSD, CSM, ITOM, HRSD, GRC, IRM, ITSM, Service Portal (UX Deign)
- Not mandatory but helpful: experience in additional practice areas such as ITAM, ITBM, SPM, WSD, CSM, ITOM, HRSD, GRC, IRM, ITSM, Service Portal (UX Deign), etc.
Requirements Summary
2+ yrs ServiceNow experience. 4+ yrs Business Analyst/Analyst role. ITAM/ITBM/SPS/WSD knowledge is helpful
