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NTT DATA Services
ServiceNow Business Analyst & Trainer
Join NTT DATA in Plano, TX as a ServiceNow Business Analyst & Trainer. Leverage 2+ years of ServiceNow skills to enhance ITSM and other modules.
Consulting
Entry Level
ServiceNow Role Type:
Business Process Analyst
ServiceNow Modules:
Customer Service Management
Governance, Risk, and Compliance
Human Resources Service Delivery
IT Asset Management
IT Operations Management
IT Service Management
Service Portal
Strategic Portfolio Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Strategic Portfolio Management
Job description
Posted on:
May 13, 2025
NTT DATA is seeking a motivated ServiceNow Business Analyst & Trainer to join its remote team. The ideal candidate has 2+ years of hands-on ServiceNow experience, 4+ years of experience in a Business Analyst role, and a desire to impact complex business outcomes.
Requirements
- 2+ years of hands-on ServiceNow experience, minimally ITSM
- 4+ years of experience in a Business Analyst, or similar role, working with customers, documenting and gathering requirements, and developing test scripts and training material for technology deployments
- Not mandatory but helpful; experience in additional practice areas such as ITAM, ITBM, SPM, WSD, CSM, ITOM, HRSD, GRC, IRM, ITSM, Service Portal (UX Design), etc.
Requirements Summary
2+ years of ServiceNow experience, 4+ years of Business Analyst experience, additional experience in practice areas such as ITAM, ITBM, etc
