EY

ServiceNow Business Engagement Lead

Join EY as a ServiceNow Business Engagement Lead in Bengaluru. Leverage your 15+ years of experience and ServiceNow skills to drive solutions and stakeholder engagement.

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Consulting
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Expert/Leadership
ServiceNow Role Type:
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Implementer
ServiceNow Modules:
No items found.
ServiceNow Certifications (nice to have):
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Certified System Administrator

Job description

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Posted on:
 
July 3, 2025

We are seeking a ServiceNow Business Engagement Lead to manage and direct the development, implementation, and maintenance of ServiceNow solutions. The ideal candidate will have strong stakeholder relationships, ability to manage ROI, and experience in ServiceNow certifications.

Requirements

  • Bachelor’s degree in business administration, Information Technology, or a related field.
  • Proven experience in a business engagement or liaison role, preferably within a ServiceNow environment.
  • Strong understanding of ServiceNow platform capabilities and functionalities.
  • Excellent communication and interpersonal skills, with the ability to engage and influence stakeholders at all levels.
  • Project management experience is a plus.
  • 15+ years of total experience with at least 10 years in Business development / Service Management applications (e.g., ServiceNow) and 5 years in leading business teams
  • ServiceNow certifications (e.g., Certified System Administrator, Certified Implementation Specialist) are preferred.

Benefits

  • Competitive remuneration package
  • Support for flexible working and career development
  • Comprehensive Total Rewards package
  • Flexible working arrangements
  • Flexible work-life balance
  • Opportunities to develop new skills and progress your career

Requirements Summary

15+ years of experience in business development and service management, strong understanding of ServiceNow platform, excellent communication and interpersonal skills