ServiceNow Business Process Consultant (CSM, ITSM, ITSM) - Manager - L4

We are looking for an experienced Business Process Consultant to join our ServiceNow practice, specializing in Customer Service Management (CSM), Hardware Asset Management (HAM), and IT Service Management (ITSM). The ideal candidate will have at least 5 years of relevant experience, a ServiceNow Certified System Administrator (CSA) certification, and a demonstrated ability to deliver compelling product demos.

Requirements

• Experience: Minimum 5 years in business process consulting, with a strong track record in CSM, HAM, and ITSM domains, preferably on ServiceNow.
• Certification: ServiceNow Certified System Administrator (CSA) is mandatory.
• Expertise: Strong understanding of ITIL processes, digital workflows, asset management, and customer service transformation.
• Technical Skills: Capability to perform functional configurations, requirements gathering, and process mapping on ServiceNow.
• Demo Skills: Proven ability to deliver clear, persuasive ServiceNow demonstrations to diverse audiences.
• Collaboration: Strong communication skills, stakeholder management, and the ability to bridge the gap between business and technical teams.
• Location: Must be able to work onsite in Noida, NCR region.

Benefits

• Get empowered by NTT DATA Business Solutions!
• We transform. SAP® solutions into Value