ServiceNow Certified Platform Administrator

Windward Consulting is an Elite ServiceNow Partner that delivers real-world Service Reliability solutions using a unique blend of expert process knowledge, technology insight, and deep operational experience. We are looking for a high caliber, multidimensional ServiceNow Certified Platform Administrator who will provide support in managing and maintaining our ServiceNow platform and related products.

Requirements

• Monitor the health, administration, and usage of ServiceNow, its applications, and mid-servers
• Optimize stability and usability of ServiceNow through regular application maintenance
• Troubleshooting and resolving technical issues on the platform, including diagnosing and resolving incidents and problems
• Manage instance security: user/group access, administration, access control lists, etc.
• Ensure instance is in compliance with various regulatory frameworks including SOX, ISO, SOC-1, etc.
• Provide support for products released by the team
• Automate certain UAT processes to more reliably detect code defects
• Routinely audit the environment to ensure sensitive data is being handled appropriately
• Serve as the SME/point of contact for base instance integrations, table APIs, data imports, etc.
• Assist in the documentation of ServiceNow configurations, customizations and processes for reference and knowledge sharing purposes.
• Provide end-user support and training, including creating user documentation and delivering training sessions, to help users effectively utilize the ServiceNow platform.
• Stay updated with the latest ServiceNow features, functionalities and best practices, and continuously improve skills and knowledge related to ServiceNow administration.

Benefits

• Medical, Dental, Vision, Flexible Spending Accounts, Short Term Disability, Long Term Disability, Life Insurance and AD&D
• 401(k) plan with company match
• Paid Time Off, Personal Leave, Holidays