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NorthShore University HealthSystem
ServiceNow CMDB Analyst
ServiceNow CMDB Analyst at NorthShore University HealthSystem, Illinois. Manage CMDB data integrity, Discovery, Service Mapping, CI modeling, and ITSM/ITOM integrations. 5+ yrs IT ops, 3+ yrs ServiceNow CMDB required. Competitive pay, benefits, tuition reimbursement.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Change Management
Configuration Management Database
Discovery
IT Asset Management
IT Operations Management
IT Service Management
Integration Hub
Software Asset Management
Hardware Asset Management
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Hardware Asset Management
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Certified Implementation Specialist - Software Asset Management
Job description
Posted on:
October 3, 2025
The CMDB Analyst is responsible for managing the accuracy, completeness, and integrity of the Configuration Management Database (CMDB) within ServiceNow. This role involves hands-on work with Discovery and Service Mapping, CI modeling, and supporting CMDB integration with broader ITSM and ITOM functions.
Requirements
- Maintain and govern CMDB data to ensure it meets accuracy, completeness, and health targets.
- Configure and manage ServiceNow Discovery schedules, credentials, patterns, and MID Servers.
- Implement and maintain Service Mapping to establish and visualize CI relationships and dependencies.
- Conduct regular data audits, perform reconciliation, and manage normalization and deduplication of CI records.
- Support integrations with data sources such as SCCM, JAMF, Azure, AWS, and other infrastructure platforms.
- Partner with process owners to align CMDB data with ITSM, ITOM, and ITAM processes.
- Assist with the organization’s CSDM implementation by aligning CI data to model standards and service constructs.
- Participate in Change Advisory Board (CAB) meetings to assess impact and ensure configuration data supports change evaluation.
- Assist with general ServiceNow operations, including ticket triage, access provisioning, enhancement testing, and admin tasks.
- Support and collaborate with teams working in ServiceNow Hardware Asset Management (HAM) and Software Asset Management (SAM) to ensure alignment with CMDB practices.
- Create and maintain CMDB-related reports, dashboards, and health indicators.
- Provide guidance and training to stakeholders and technical users on CMDB best practices and data standards.
Benefits
- Incentive pay for select positions
- Opportunity for annual increases based on performance
- Career Pathways to Promote Professional Growth and Development
- Various Medical, Dental, Pet and Vision options
- Tuition Reimbursement
- Free Parking
- Wellness Program Savings Plan
- Health Savings Account Options
- Retirement Options with Company Match
- Paid Time Off and Holiday Pay
- Community Involvement Opportunities
Requirements Summary
Five years of experience supporting enterprise IT operations, systems, or platforms; Three years of hands-on experience with ServiceNow CMDB, Discovery, and related modules
