ServiceNow CMDB Architect / Product Lead

At Freddie Mac, our mission of Making Home Possible is what motivates us, and it’s at the core of everything we do. We have an exciting opportunity for an adaptable, inquisitive self-starter ready to take on diverse challenges as a ServiceNow CMDB Architect!

Requirements

• Design and implement the ServiceNow platform to meet the needs of IT Service Management.
• Provide architectural thought leadership and develop end-to-end architecture blueprints.
• Participate in design reviews and recommend improvements.
• Optimize the performance of CMDB and the ServiceNow platform.
• Provide support in all phases of development and ensure to deliver high-quality products.
• Provide training and mentor other team members when required.
• Analyze and troubleshoot application issues in a timely fashion.
• Develop the most effective technical solutions to meet business requirements.
• Work with other team members in planning, prioritizing, and executing assigned tasks within deadlines.
• Assist in risk assessment, issue management, and mitigation activities.
• Lead steering committee meetings to review major changes, design approaches with key stakeholders
• Attend team meetings to communicate project status and discuss new ideas and any issues.
• Recommend new technologies to ensure quality and productivity.
• Assist in functional/technical audits and make sure to implement audit recommendations.
• Make business presentations and solutions to senior leadership team.
• Protect the organization by keeping information confidential and safe.
• Provide information and reporting by collecting, analyzing, and summarizing development and service issues.

Benefits

• Comprehensive total rewards package
• Competitive compensation
• Market-leading benefit programs