ServiceNow CMDB SME

Join Kyndryl as a Business Process Consultant and help customers achieve their goals by developing process-driven solutions that drive measurable results. As a ServiceNow CMDB SME, you will play a crucial role in ensuring the integrity, accuracy, and performance of the Configuration Management Database within the ServiceNow platform.

Requirements

• 8+ years hands-on software development experience with ServiceNow platform, CMDB configuration and data management
• Deep understanding of CI classes and their relationships
• Good understanding of the Common Service Data Model and how it aligns CMDB data with ServiceNow applications
• Use CMDB data certification modules to maintain data accuracy
• How IRE works with identification rules, reconciliation rules, and data sources
• Proven expertise in CI imports using ServiceNow Discovery, Import Sets, and integrations
• Strong scripting ability in JavaScript, Glide API, and familiarity with Flow Designer
• Experience with CMDB Health Dashboards, normalization rules, and reconciliation processes
• Solid understanding of ITIL v4, especially Configuration Management and Asset Lifecycle from discovery to decommission
• Ability to interpret and implement complex data models and CI relationship mappings
• Strong communication and stakeholder engagement skills

Benefits

• State-of-the-art resources
• Fortune 100 clients
• Benefits that give you choice and reflect the diversity of our employees
• Employee learning programs with access to industry-leading certifications
• Company-wide volunteering and giving platform