Servicenow Configuration Management Database Analyst II

The ServiceNow CMDB Analyst II will be responsible for defining, implementing, and maintaining the ServiceNow Configuration Management Database (CMDB) and ensuring strategic alignment and ongoing process health in support of Business and IT goals.

Requirements

• Bachelor's Degree in Information Systems, Computer Science, or commensurate selection criteria experience
• Demonstrated advanced experience in ServiceNow IT Service Management (ITSM) Processes and Procedures
• Proven experience in Software Development Life Cycle (SDLC) and knowledge of agile development and testing best practices from a Process Owner perspective
• Proven experience coordinating multiple assignments simultaneously, and completing tasks accurately and on a timely basis with minimal supervision
• Demonstrated experience working independently with minimal supervision and identifying and resolving problems with decision-making and initiative
• Proven knowledge of ITIL process and framework and ability to identify project risks and gaps, developing creative and workable solutions to complex problems
• Demonstrated excellent verbal and written communication skills and ability to convey information to stakeholders in a clear, accurate, focused and concise manner
• Proven ability to successfully and frequently interpret and communicate business needs among internal customers and external vendors in a clear, focused and concise manner
• Demonstrated strong attention to detail with good organizational skills and ability to continuously define problems, collect or interpret data, establish facts and draw valid conclusions

Benefits

• Employee benefits are not explicitly stated in the job description
• Comprehensive health, dental, and vision benefits