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Devoteam
ServiceNow Customer Workflows Business Lead (m/w/d)
ServiceNow Customer Workflows Business Lead at Devoteam (Aachen). Lead digital transformation projects using ServiceNow CWF. 5+ yrs consulting exp required. Competitive benefits & career growth.
Consulting
Mid-Level
ServiceNow Role Type:
Sales
ServiceNow Modules:
DevOps
Governance, Risk, and Compliance
ServiceNow Certifications (nice to have):
Job description
Posted on:
December 5, 2025
We are looking for a ServiceNow Customer Workflows Business Lead to strengthen our growing ServiceNow team with expertise in modern, digital customer processes.
Requirements
- At least 5 years of experience in the Customer Workflows environment in a consulting role
- In-depth knowledge of ServiceNow CWF (or comparable solutions like Salesforce)
- Experience in Pre-Sales, bid preparation, and C-Level stakeholder management
- Proven experience in leading projects and teams
- Excellent consulting and soft skills (structured analysis, presentations, moderation)
- Fluent German and English
Benefits
- Firm car and bike leasing with attractive tax benefits
- Modern IT equipment
- Various further training offers through our Devoteam Academy
- International development opportunities
- Corporate benefits
- Comprehensive additional benefits
- Attractive bonuses for referrals
Requirements Summary
5+ years of experience in Customer Workflows, expertise in ServiceNow CWF, and excellent consulting skills
