ServiceNow Developer – Asset Management

As a ServiceNow Developer – Asset Management, you will be responsible for the day-to-day administration, maintenance, and support of the ServiceNow platform, focusing on IT Operations Management (ITOM) and IT Asset Management (ITAM) modules. You will provide daily administrative support, fulfill service requests, respond to incidents, and perform regular platform maintenance tasks. You will also assist with junior developer tasks such as creating workflows, troubleshooting technical issues, and performing application configurations.

Requirements

• Master's degree and 1 to 3 years of Computer Science, IT or related field experience OR Bachelor's degree and 3 to 5 years of Computer Science, IT or related field experience OR Diploma and 7 to 9 years of Computer Science, IT or related field experience
• ServiceNow ITOM & ITAM Module Configuration: Experience configuring and supporting ITOM and ITAM modules, including CMDB (Configuration Management Database), Discovery, and Asset Management to track assets and configuration items (CIs).
• Basic CMDB Management: Knowledge of configuring and maintaining the CMDB, ensuring accurate data collection, relationships between CIs, and supporting the configuration management process.
• Automation & Workflow Configuration: Proficiency in using Flow Designer or Workflow Editor to automate processes such as asset lifecycle management and discovery scheduling, streamlining IT operations.
• User Experience & Interface Enhancements: Ability to improve user interfaces for ITOM/ITAM modules, focusing on simplifying asset management and configuration management tasks for end users.
• Scripting Fundamentals: Knowledge of JavaScript and Glide API to support minor customizations, client scripts, and business rules within ITOM and ITAM modules.
• Report & Dashboard Creation: Ability to create custom reports and dashboards that track key ITAM and ITOM metrics such as asset lifecycle status, CI health, and service availability.
• Configuration Management Process Knowledge: Understanding of best practices for configuration management and asset tracking to support and improve the accuracy and efficiency of IT operations.
• Cross-Module Support: Willingness to support and integrate other ServiceNow capabilities (e.g., ITSM, SecOps) with ITOM and ITAM for enhanced IT service and operations efficiency.

Benefits

• Competitive and comprehensive Total Rewards Plans
• Equal opportunity statement
• Reasonable accommodation for individuals with disabilities