ServiceNow Developer

SFI is seeking a talented and motivated ServiceNow Developer to join our dynamic team. In this role, you will play a key part in developing, configuring, and optimizing the ServiceNow platform to meet client needs and enhance organizational functionality.

Requirements

• Bachelor’s degree in a related discipline.
• 3+ years of relevant IT development experience.
• Custom Workspace Development: Implement custom workspaces using UI Builder and develop comprehensive analytics dashboards.
• Vulnerability Response & Configuration Compliance: Design, implement, and support runbooks, workflows, and procedures.
• SecOps Platform: Experience designing, configuring, maintaining, and optimizing the ServiceNow SecOps platform, including modules such as Security Incident Response (SIR), Threat Intelligence, and Vulnerability Response.
• Workflow Automation: Skilled in creating workflows using Workflow Editor, Workflow Designer, runbooks, and playbooks to streamline vulnerability management and incident response.
• Data Monitoring & Analysis: Monitor and analyze vulnerability data from various sources to identify and mitigate potential risks.
• Technical Expertise: Provide advanced technical support for ServiceNow capabilities including SIR, Vulnerability Response, Configuration Compliance, and Performance Analytics.
• HAM and SAM Implementation: Experience with CMDB and HAM/SAM modules, Discovery, and integrations. Troubleshoot issues such as normalization, entitlements, metrics, allocations, and foundation data aligned to CSDM.
• Data Integration: Ability to configure integrations (Service Graph Connectors / Integration Hub) with tools like Splunk, SCCM, JAMF, or equivalent for software inventory.
• Communications: Conduct discovery workshops, requirement gathering sessions, and process workshops to educate customers on best practices and recommend scalable solutions.
• Knowledge of client and server scripting, ServiceNow REST APIs, and widget development.
• Experience with Agile methodologies (Agile 2.0) for software development.
• Knowledge of the ServiceNow app engine and custom application development/support.
• Experience with advanced scripting, Performance Analytics, Reporting, and other use cases is highly desirable.
• Demonstrated understanding of ITIL processes, operations, and procedures.
• Certifications: Basic ServiceNow certifications (CSA and CAD) required.

Benefits

• Comprehensive benefits package