ServiceNow Developer for Agentic AI

This ServiceNow Developer role is focused on designing, building, and maintaining intelligent workflows and AI-powered solutions, particularly with a focus on ITSM and CSM. The role requires strong technical expertise in ServiceNow and hands-on AI/ML experience to deliver scalable and innovative enterprise solutions using AI Agents and integrations.

Requirements

• 5–7 years of hands-on software development and ServiceNow development experience with a focus on AI integration.
• Strong proficiency in JavaScript, Business Rules, UI Policies, Flow Designer, Integration Hub, and Virtual Agent within ServiceNow.
• 3–5 years of experience with Agentic AI, LLMs, prompt engineering, RAG frameworks, and vector databases.
• Proven experience with AI/ML models applied to predictive analytics and risk-based decision-making.
• Solid understanding of Workflow Data Fabric and Raptor DB.
• Strong analytical and troubleshooting skills for complex enterprise systems.
• Experience with ServiceNow ITSM and CSM modules (preferred).
• excellent communication skills and ability to collaborate in cross-functional environments.
• Experience with ServiceNow ITSM and CSM modules.

Benefits

• Competitive salary
• Dynamic and collaborative work environment
• Professional growth opportunities