ServiceNow Development Team Lead ITOM/ITAM

This ServiceNow Development Team Lead role focuses on leading a strong technical team, designing effective ServiceNow solutions, and overseeing implementation with clients. The position requires experience in ServiceNow ITOM and ITAM, and emphasizes Agile Scrum methodology and mentorship. The role is fully remote with Canadian residency and Eastern Time Zone availability.

Requirements

• 4+ years of experience implementing, configuring, and developing ServiceNow modules and applications
• Bachelor’s degree in computer science or similar technical degree (or equivalent job experience)
• Minimum of 3 years of experience with common web technologies and networking (e.g. XML, HTML, JavaScript, AJAX, CSS, HTTP, TCP/IP, Integration Technologies, etc.)
• Excellent communication skills and strong commitment to quality service
• Ability to work independently and collaboratively
• Ability to work remotely and manage remote resources effectively
• Ability to collaborate effectively with team members of diverse backgrounds
• Ability to understand and implement complex end-user requirements
• Strong understanding of ITIL methodologies
• General knowledge of IT infrastructure, systems design and CSDM
• Working experience with IT Service Management and CMDB processes
• Certifications

Benefits

• The quality of work is more important than when or where it gets done.
• Flexible remote work options
• Additional PTO day
• Competitive paid time off
• Half-day Fridays
• Additional paid maternity and paternity leave
• Paid maternity and paternity leave for biological birth and adoption
• Newborn, adoption and fertility assistance
• Competitive training & development programs
• Extended Healthcare Plan
• Group RRSP with employer match
• 10 days toward bereavement leave
• Crossfuze subscription
• Annual Compensation Range