ServiceNow DevOps Engineer

The ServiceNow DevOps Engineer is responsible for administering, maintaining and continuously improving the ServiceNow platform, including modules from the ESM and ITSM stack, scoped apps and portals.

Requirements

• Administer and support the ServiceNow platform
• Continuously monitor and report on service levels, platform performance and health
• Provide level 2 support for handling and resolving incidents
• Operationalize the Change Management Process
• Support the planning, scheduling, and executing of the platform (vendor) releases and updates
• Maintain existing internal services for platform users
• Develop, test, and deploy fixes to issues
• Support and be part of the handover process from the Development Team to Operations
• Regularly apply security patches and updates
• Implement and manage platform security measures
• Conduct regular security assessments and audits
• Respond to and mitigate security incidents
• Manage user accounts and permissions
• Maintain an inventory of application configurations and settings
• Ensure that the platform complies with relevant regulations and standards