ServiceNow Engineer

Dropbox is seeking a ServiceNow Engineer to design, build, and maintain its enterprise service management platform. This role focuses on IT Service Management, including incident, request, asset, and change management, and involves collaborating with service owners, architects, and business partners. The ideal candidate will contribute to platform health, automation, and high-quality solutions.

Requirements

• Implement, configure, and maintain ServiceNow workflows, service catalogs, business rules, UI policies, reports, data imports, integrations, and other automation.
• Review and analyze the effectiveness and efficiency of existing configuration and workflows to develop strategies for improvement.
• Develop requirements, craft and execute test plans, administer ServiceNow, and serve as tier 2 support.
• Collaborate with senior engineers to identify agentic workflow automation opportunities and integrate AI agent orchestrators.
• Develop standards and best practices, maintain and support ServiceNow environments, manage instance clones, and resolve system deficiencies.
• Partner with integrations subject matter experts and integrate tools with the ServiceNow platform.
• Research new feature enhancements and functionalities from ServiceNow.