ServiceNow Engineer

We are looking for a ServiceNow Engineer to design, develop, configure, and customize ServiceNow applications, with a primary focus on Customer Service Management (CSM) and Finance Operations Management (FOM). As a subject matter expert for ServiceNow CSM and Finance, you will streamline Takeda's CSM & Finance processes with robust and efficient solutions.

Requirements

• Bachelor's degree or higher in Computer Science/Information technology; or relevant work experience
• 3+ years of developing ServiceNow solutions, with a solid foundation in CSM and Finance modules
• Strong understanding of CSM & Finance processes and how they can be automated and improved using ServiceNow CSM and FOM modules
• Hands-on experience in JavaScript (ES12 refactoring a plus)
• Experience configuring ServiceNow CSM and Finance modules including service portals, case management workflows, service catalogs and knowledge bases, analytics
• Familiarity with Integrating CSM with other systems (e.g., CRM, ERP.)
• Solid communication skills with ability to communicate complex technical concepts and align organization on decisions

Benefits

• Competitive Salary + Performance Annual Bonus
• Flexible work environment, including hybrid working
• Comprehensive Healthcare Insurance Plans for self, spouse, and children
• Group Term Life Insurance and Group Accident Insurance programs
• Health & Wellness programs including annual health screening, weekly health sessions for employees.
• Employee Assistance Program
• 5 days of leave every year for Voluntary Service in additional to Humanitarian Leaves
• Broad Variety of learning platforms
• Diversity, Equity, and Inclusion Programs
• No Meeting Days
• Reimbursements – Home Internet & Mobile Phone
• Employee Referral Program
• Leaves – Paternity Leave (4 Weeks), Maternity Leave (up to 26 weeks), Bereavement Leave (5 days)