ServiceNow / ENT Tools Lead

GovCIO is seeking a ServiceNow / ENT Tools Lead to design, configure, and administer mission-critical IT service management systems. This hybrid remote position supports strategic digital transformation and ensures operational excellence in ServiceNow. The role involves system administration, configuration, integration, and collaboration with stakeholders to deliver innovative IT services.

Requirements

• 12+ years of experience in enterprise IT support with a focus on ServiceNow administration and configuration.
• 5+ years of experience supporting or integrating enterprise tools (e.g., monitoring, endpoint management, automation platforms).
• ServiceNow Certified System Administrator (CSA) or Advanced certifications (CIS-ITSM, CIS-Discovery, CAD) preferred.
• Strong understanding of ITIL frameworks and enterprise ITSM/ITOM principles.
• US citizenship required for Top Secret Clearance.

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment