ServiceNow / ENT Tools Lead

GovCIO is hiring a ServiceNow / ENT Tools Lead to lead the design, configuration, and administration of mission-critical IT service management systems.

Requirements

• 10+ years of experience in enterprise IT support with a focus on ServiceNow administration and configuration
• 5+ years of experience supporting or integrating enterprise tools (e.g., monitoring, endpoint management, automation platforms)
• ServiceNow Certified System Administrator (CSA) required; Advanced certifications (CIS-ITSM, CIS-Discovery, CAD) highly preferred
• Demonstrated experience implementing ServiceNow best practices in federal environments
• Strong understanding of ITIL frameworks and enterprise ITSM/ITOM principles
• Excellent communication skills with ability to convey complex technical information to non-technical stakeholders

Benefits

• Employee Assistance Program (EAP)
• Corporate Discounts
• Learning & Development platform, to include certification preparation content
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment