ServiceNow / ENT Tools Lead

GovCIO is seeking a ServiceNow / ENT Tools Lead to lead the design, configuration, and administration of mission-critical IT service management systems. This hybrid remote position supports strategic digital transformation initiatives and ensures operational excellence within ServiceNow and related enterprise platforms. The role requires a combination of technical expertise, stakeholder management, and process improvement.

Requirements

• 10+ years of experience in enterprise IT support with a focus on ServiceNow administration and configuration.
• 5+ years of experience supporting or integrating enterprise tools (e.g., monitoring, endpoint management, automation platforms).
• ServiceNow Certified System Administrator (CSA) required; Advanced certifications (CIS-ITSM, CIS-Discovery, CAD) highly preferred.
• Strong understanding of ITIL frameworks and enterprise ITSM/ITOM principles.
• US citizenship is required to acquire a Top Secret Clearance.

Benefits

• Employee Assistance Program
• Corporate Discounts
• Learning & Development platform
• Training, Education and Certification Assistance
• Referral Bonus Program
• Internal Mobility Program
• Pet Insurance
• Flexible Work Environment