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Ness
ServiceNow Functional Architect
ServiceNow Functional Architect at Ness, New York. Lead ITSM, ITOM, CMDB, CSM, ITAM, SecOps, PA, HRSD configurations, workflows, UAT support, and user enablement. 4-7+ years required. 401k, health insurance, PTO.
Direct Hire
Mid-Level
ServiceNow Role Type:
Implementer
ServiceNow Modules:
Configuration Management Database
Customer Service Management
Human Resources Service Delivery
IT Asset Management
IT Operations Management
IT Service Management
Incident Management
Integration Hub
Security Operations
Workflow Automation
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Human Resources
Certified Implementation Specialist - IT Service Management
Job description
Posted on:
December 12, 2025
We are hiring a skilled ServiceNow Functional Architect to lead configurations, workflow implementations, requirement gathering, UAT support, and end-user enablement across our ServiceNow modules.
Requirements
- Deliver hands-on configuration across ITSM, ITOM, CMDB, CSM, ITAM, SecOps, Performance Analytics, and HRSD.
- Build HRSD Employee Relations (ER) case management workflows, templates, services, and configurations.
- Participate in requirements workshops and convert stakeholder needs into clear user stories with acceptance criteria.
- Design functional workflows, automate processes, and configure catalog items, SLAs, notifications, and dashboards.
- Execute module-level testing and support UAT cycles, triage defects, and manage retesting.
- Support Workday–ServiceNow integration validation for employee data, HR profiles, and case workflows.
- Maintain user/group management, weekly onboarding/offboarding updates, and workflow troubleshooting.
- Build Performance Analytics dashboards, KPIs, indicators, and reporting models.
- Facilitate stakeholder training, demos, and documentation for new processes.
Benefits
- 401k Matching
- Health Insurance
- Retirement Plan
- Paid Time Off
Requirements Summary
4-7+ years of ServiceNow functional or technical configuration experience. Strong understanding of ITSM, CMDB, ITAM, CSM, ITOM, SecOps, and PA modules. Solid understanding of ITIL processes, CMDB structures, and workflow automation
