ServiceNow Functional Consultant and Technical Consultant

Deloitte is seeking a ServiceNow Functional Consultant and Technical Consultant to join their team. The ideal candidate will have strong written and verbal communication skills, a proven track record of delivering solutions to challenging business problems, and at least 3 years of configuration/development or functional experience for complex, highly capable, technologies - inclusive of ServiceNow.

Requirements

• Strong written and verbal communication skills in both English and French
• Self-motivated with a proven track record of delivering solutions to challenging business problems
• At least 3 years of configuration/development or functional experience for complex, highly capable, technologies - inclusive of ServiceNow
• Organized and analytical. Ability to balance multiple priorities in a fast-moving environment
• Demonstrated ability to develop workshop presentations and process documentation (advanced Microsoft Visio, PowerPoint, Word skills)
• Experience working in a client facing role with both technical and functional stakeholders with strong relationship management skills and a passion for client satisfaction and delivery excellence
• Good to have service oriented and distributed application architecture in the enterprise (web services, data access and persistence, client/server, etc)
• Experience in designing, testing, and deployment of ServiceNow solutions, ensuring alignment with client requirements and best practices
• Facilitate workshops and training sessions to educate clients on ServiceNow capabilities and best practices
• Excellent communication and interpersonal skills
• Prior consulting experience is an asset
• Good written and verbal communication skills
• Ability to understand and implement end-user requirements
• Good to have ServiceNow Certified System Administrator and other ServiceNow CIS certifications
• Good to have ITIL 4 certification
• Bilingualism in French and English is required for positions based in Quebec

Benefits

• Salary range: $57,000 - $102,000
• Eligibility to participate in our bonus program
• Competitive benefits package
• Mental health support benefits ($4,000 per year)
• Flexible benefit spending account ($1,300 per year)
• Firm-wide closures (known as "Deloitte Days")
• Dedicated days of learning (known as Development and Innovation Days)
• Flexible work arrangements
• Hybrid work structure