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Convergenz
ServiceNow Functional Lead
ServiceNow Functional Lead at Convergenz, Charlottesville, VA. Drive ITAM/ITOM strategy, optimize asset lifecycle, ensure CMDB data quality. Requires 4-7 yrs ITSM/ITAM experience, ServiceNow expertise. Competitive salary, benefits, PTO, 401k.
Staffing Agency/Recruiter
Mid-Level
ServiceNow Role Type:
ServiceNow Modules:
Configuration Management Database
Discovery
Event Management
Governance, Risk, and Compliance
IT Asset Management
IT Operations Management
IT Service Management
Incident Management
Integration Hub
ServiceNow Certifications (nice to have):
Certified Implementation Specialist - Discovery
Certified Implementation Specialist - Event Management
Certified Implementation Specialist - IT Service Management
Certified Implementation Specialist - Service Mapping
Job description
Posted on:
November 25, 2025
We are seeking a Functional Lead to own, drive, and mature our IT Asset Management and IT Operations Management capabilities on the ServiceNow platform.
Requirements
- Define and assist in the creation of the overall strategy and roadmap for HAM, SAM, and ITOM capabilities.
- Translate business objectives into clear functional requirements and user stories.
- Establish and maintain governance, policies, and standards for asset and operations management.
- Define and optimize end-to-end hardware lifecycle processes.
- Ensure data quality and integrity across CMDB and Asset records.
- Define functional requirements for discovery, event management, service mapping, and monitoring integration.
- Collaborate with infrastructure, network, and application teams to maintain accurate service maps and CI relationships.
Benefits
- Salary
- Benefits
- Stock options or other equity
- Generous Paid Time Off
- 401k Matching
- Retirement Plan
- Health insurance
- Dental insurance
- Vision insurance
Requirements Summary
4-7 years of experience in IT Service Management / IT Asset Management / IT Operations Management. Strong hands-on functional experience with ServiceNow
