ServiceNow IT Operations Management (ITOM) Engineer

The ServiceNow IT Operations Management (ITOM) Engineer will work with the customer to define their Configuration Management Database (CMDB) & Configuration Item (CI) needs, train teams to deploy, configure, and troubleshoot their Management, Instrumentation and (MID) deployments, and provide support for the overall workload and execution of Operations and Maintenance (O&M) tasks on the production instance of ServiceNow.

Requirements

• In-depth knowledge of CMDB concepts, methodologies, and best practices
• Developing methods and strategies essential to realizing the Customer’s Configuration Item (CI) Discovery and Enterprise Configuration Management Database (eCMDB) vision
• Managing MID Server deployments for 20+ Systems and Technical Teams at any given time
• Proactively planning capacity of ServiceNow MID servers and maintaining and configuring appropriately
• Collaborating with Government Program Management Office (GPMO), System Owners, and technical points of contact to deploy MID Servers across 1200+ Systems
• Serving as the CI Discovery Subject Matter Expert (SME) responsible for training System Custodian’ technical teams to deploy, configure, and ultimately troubleshoot their MID deployments

Benefits

• Comprehensive benefits such as healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
• Competitive compensation and flexible time off benefit