ServiceNow ITOM Product Manager

The ServiceNow ITOM Product Manager will lead the management of our ServiceNow ITOM at CVS Health, developing and implementing a governance strategy, working with technology, process, and business stakeholders, and driving continual ITOM improvement and CMDB adoption.

Requirements

• 7+ years managing delivery and best practices of ServiceNow development specializing in ITOM, Discovery, Service Mapping, CMDB, Event Management.
• 5+ years in product manager/product owner roles involving governance and alignment on ServiceNow ITOM initiatives.
• 5+ years of problem management experience with ITIL awareness.
• 5+ years of infrastructure configuration experience across on-premises datacenters, cloud, network, and IT security tools.
• 5+ years of Program/Project Management or Scrum Master experience with strong communication, tracking, reporting, risk management, and negotiation skills.
• 3+ years of hands-on MID-server configuration experience and architecture understanding.
• 3+ years of experience with ServiceNow CSDM Model.

Benefits

• Affordable medical plan options
• 401(k) plan (including matching company contributions)
• Employee stock purchase plan
• No-cost programs for all colleagues including wellness screenings, tobacco cessation and weight management programs, confidential counseling and financial coaching.
• Benefit solutions that address the different needs and preferences of our colleagues including paid time off, flexible work schedules, family leave, dependent care resources, colleague assistance programs, tuition assistance, retiree medical access and many other benefits depending on eligibility.