Servicenow ITSM developer - CMDB

We are looking for a Servicenow ITSM developer - CMDB to join our Software Engineering – Development team at Kyndryl. As a developer, you will design and implement integrations between CMDB, Service Catalog, and third-party systems, troubleshoot integration issues, and ensure performance, scalability, and security. You will also collaborate with cross-functional teams to identify and prioritize business requirements and develop ServiceNow Solutions in the ITSM, with minimum bugs and rework.

Requirements

• 8+ years hands on experience in ServiceNow development
• ServiceNow Certified System Administrator (CSA), and Certified Application Developer (CAD)
• Expertise in creating and maintaining ServiceNow objects: tables, business rules, client scripts, UI actions, UI policies, script includes, and workflows
• Experience in writing test cases and performing unit testing for quality assurance
• Strong command of JavaScript, Glide API, and Flow Designer scripting
• In-depth knowledge of IT Service Management (ITSM) processes (Incident, Change, Request, Problem)
• Extensive hands-on experience with CMDB and CSDM (Common Service Data Model)
• Experience in designing and maintaining Transform Maps and IRE (Identification and Reconciliation Engine) rules
• Experience integrating Service Catalog with CMDB for provisioning, updates, and asset creation
• Experience building dynamic catalog items, variables, UI policies, and associated workflows
• Knowledge of CI lifecycle management, CI class modelling, and state transitions
• Ability to maintain data integrity, perform reconciliation, and use CMDB Health Dashboards
• Familiarity with Service Mapping and Discovery tools (beneficial, not mandatory)
• Strong experience in API integrations using REST, SOAP, and scripted APIs
• Proficient in Integration Hub, JDBC, LDAP, and MID Server-based integrations

Benefits

• State-of-the-art resources
• Fortune 100 clients
• Employee learning programs
• Company-wide volunteering and giving platform
• Benefits that give you choice, reflect the diversity of our employees and support you and your family through the moments that matter